A customer who is a natural person purchasing goods for purposes unrelated to their business activity via the TED Group website has the right to return the purchased goods within 14 calendar days from the date of its delivery, without giving any reason, with the following obligations.
In the case described above, the goods will be accepted by TED Group as part of the return procedure, if the following conditions are jointly met:
– the goods will be delivered to TED Group at the cost and risk of the customer
– the returned goods have not been used and have been delivered to TED Group in the original factory packaging with all the elements delivered to the customer. All the elements with which the goods were delivered must not have traces of any use, damage or additional elements,
– the returned goods must be accompanied by the originals of all documents with which the goods were delivered to the customer,
– the customer is obliged to attach a written statement of exercising the right to return the goods with an indication of the bank account number to which the amount paid by the customer for the price is to be returned, less the costs incurred by TED Group in connection with the return of the goods.
TED Group will refund to the customer the amount paid by the customer for the payment of the price for the returned goods after correcting the accounting documents.
